Eligibility for Returns and Refunds

We accept returns and provide refunds under the following circumstances:

  • Incorrect or Defective Items: If you receive an incorrect item or the product arrives in a damaged or defective condition, we will gladly issue a full refund or replacement, including shipping charges.
  • Size Exchange: We understand that sizing can be challenging, and we offer a one-time size exchange for apparel items. Please ensure that the product is unworn, unwashed, and in its original packaging.

Timeframe for Returns

You must initiate the return process within 14 days of receiving your order. Any requests for returns or exchanges beyond this timeframe will not be eligible for consideration.

Return Process

To initiate a return or exchange, please follow these steps:

  • Contact Our Customer Support: Contact our dedicated customer support team via email or phone. Provide your order number, details of the item you wish to return, and the reason for the return.
  • Return Authorization: You will receive a Return Authorization (RA) number once your return request is approved. This number is essential for the processing of your return.
  • Please package the Item: Carefully package it in its original condition and packaging, including all accessories, labels, and tags. Include a copy of your original invoice along with the RA number.
  • Shipping: You are responsible for shipping the returned item back to us. We recommend using a trackable shipping method to ensure the product’s safe arrival

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Refund Process

We will initiate the refund process upon receiving the returned item and verifying its condition. Please note the following:

  • Refund Method: Refunds will be issued using the same payment method for the original purchase. Please allow up to 7 business days for the refund to reflect in your account.
  • Partial Refunds: If the returned item shows signs of wear, damage, or missing parts, we reserve the right to issue a partial refund, reflecting the diminished value of the item.

Exclusions

The following items are not eligible for returns or refunds:

  • Customized or Altered Items: Any product that has been customized, altered, or personalized according to your specifications cannot be returned or refunded.
  • Intimate Apparel: For hygiene reasons, we do not accept returns or exchanges for intimate apparel, such as undergarments or swimwear, unless the item is in a sealed, unopened package.

Return Shipping Costs

Unless the return is due to an error on our part (e.g., an incorrect or defective item), you will be responsible for shipping the returned item to us.

Exchange Process

If you wish to exchange an item for a different size, please follow the same return process outlined above. Once we receive the returned item and verify its condition, we will ship the requested size to you. Please note that exchange requests are subject to availability.

Contact Us

If you have any questions or concerns about our Return and Refund Policy or need assistance with the return process, our customer support team is here to help. You can reach us via email, phone, or our online contact form. We strive to provide prompt and friendly assistance to ensure your experience with Oktober Costumes is seamless and enjoyable.

TERMS OF RETURN AND REFUND

Please Read

  • There is no size exchange for free products (free socks and shirts).
  • policies with a focus on large order cancellation risks
  • According to our policy, goods sent to an improperly entered address by the consumer will not be returned.
  • While we will do everything in our power to help you if a mistake is made on the part of the carrier, we are not responsible for any losses.
  • Only products received damaged or improperly are eligible for a 14-day return policy from us. However, because items are shipped within 24 hours, clients can cancel their orders before that time and still receive a refund.
  • Duties and taxes may apply depending on the nation you are receiving the shipment from, and you will be responsible for paying these when you get the order collected by your postal carrier.
  • The minimal amount of charge and taxes is according to your country’s import regulations.
  • Within 2-4 days of receiving the products, a full purchase price refund will be issued.
  • Refunds will be issued using the same payment method to make the original transaction, such as PayPal.
  • In specific circumstances, you can also trade goods.

Conclusion

At Oktober Costumes, we value your trust and are committed to delivering exceptional products and customer service. Our Return and Refund Policy is designed to ensure fairness and transparency if you need to return or exchange a product. 

We aim to make the process as straightforward as possible while maintaining the highest quality and customer satisfaction standards. Should you have any questions or concerns, please do not hesitate to contact our dedicated customer support team. Thank you for choosing Oktober Costumes, and we look forward to serving you with the utmost care and professionalism.